Starting sometime yesterday the popular service True Key started to pose issues logging in for a selection of users.
In the event you do not know what true key is let us elaborate. The True Key software is meant to be a one password service like LastPass or Password Box, which the latter was acquired by Truekey recently and may have to do with the issues being faced now.
Users including myself have had issues using Windows devices to login to the service, you simply can use facial recognition or 2nd device to allow your windows computer access, at this point the service appears to work and is greeted by a dead ” That did not work ” where the ” Login ” used to be, users have complained that the customer service is terrible and I must agree with them as a paid user they simply told me to make a new account rather then assist my premium powered truekey.
The following methods were attempted before customer support, and not one of these were suggested by them as they are ignorant.
- Uninstall and Reinstall Truekey
- Authorize with facial login
- Authorize login with Mobile device
None of the above methods had any impact, its clearly a server side issue for them or really bad code.
I’m not sure what is directly causing the issue or if only password box imported users are affected or not but the reality is the service is at a standstill for many users who rely on this service to provide large secure passwords and high encryption, the fact is all of that technology is useless if the customers cannot access the platform.
We will update you all if we have more information.
Update; TrueKey confirms this is an issue, and it affects passwordbox imported members.